Privacy Policy 

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Taiwan EZSTAR ("EZSTAR", "we", "us", or "our") provides Taiwan proxy purchasing, parcel forwarding, consolidation, order support, and international shipping services. This Privacy Policy explains how we collect, use, share, retain, and protect personal information when you contact us, use our website, communicate with us through WhatsApp, or submit an EZSTAR order form.

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1. Information We Collect

We may collect:
• WhatsApp information: your phone number, WhatsApp profile name made available to us, messages, product links, attachments, conversation references, and message identifiers.
• Order and customer information: name, email address, telephone number, billing or shipping address, country, order links, requested products, delivery preferences, order number, invoice and payment-match information, and customer-service instructions.
• Form information: information you review, complete, confirm, and submit through Jotform or other EZSTAR forms.
• Transaction and service records: invoices, payment status, shipment information, tracking references, customs-related information, and correspondence needed to provide the requested service.
• Technical and security information: timestamps, webhook records, system logs, form submission identifiers, and information used to prevent misuse or diagnose service problems.

WhatsApp may provide a phone number and profile name through its official business interface. WhatsApp does not automatically provide us with a customer's private phone address-book entry or a complete postal address. Address and other order details are obtained from the customer, from a form the customer reviews and submits, or from an existing EZSTAR customer record matched by the same verified telephone number.

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2. How We Use Information

We use personal information to:
• respond to inquiries and identify the relevant conversation;
• extract product links from a WhatsApp message and prepare a pre-filled EZSTAR order form;
• retrieve an existing customer profile by exact telephone-number match, when available;
• let the customer review, correct, and manually submit the order form;
• create and manage orders, invoices, payments, purchases, warehouse receiving, consolidation, customs documentation, and shipments;
• provide customer service and communicate about order or delivery status;
• maintain business, accounting, fraud-prevention, security, and legal records; and
• improve the reliability and usability of our services.

Information prepared from WhatsApp is treated as a draft until the customer reviews and submits the order form. A WhatsApp message or customer statement that payment was made is not, by itself, treated as verified receipt of payment.

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3. Legal Basis and Customer Choice

We process information as necessary to respond to your request, take steps toward or perform a service contract, comply with legal obligations, protect legitimate business and security interests, and, where required, based on your consent. You may decline to provide optional information, but missing information may prevent us from completing an order or shipment.

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4. Service Providers and Disclosure

We do not sell personal information. We may disclose only the information reasonably necessary to service providers involved in the requested service, including:
• Meta and WhatsApp for business messaging;
• Jotform for order forms;
• Google services, including Apps Script, Sheets, Drive, and email, for workflow and record management;
• payment processors and financial service providers for payment handling or verification;
• suppliers or sellers when needed to purchase requested goods; and
• carriers, postal operators, customs brokers, and government authorities when needed for delivery, customs clearance, legal compliance, fraud prevention, or protection of rights.

These providers may process information in countries other than your own and are subject to their own terms, privacy policies, and applicable laws.

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5. Data Accuracy and Customer Confirmation

Pre-filled information is provided for convenience. Customers must review names, telephone numbers, addresses, product links, quantities, shipping preferences, and all other order information before submitting a form. We do not infer a shipping address solely from a destination country, and we do not treat another order belonging to the same name, email address, or telephone number as proof that a new order has been paid.

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6. Retention

We retain information only as long as reasonably necessary to provide services, resolve disputes, prevent fraud, maintain order and customer-service history, and comply with accounting, tax, customs, and other legal obligations. Retention periods may differ by record type. When information is no longer required, we delete, anonymize, or securely restrict it where reasonably practicable.

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7. Security

We use reasonable administrative and technical safeguards, including access controls, restricted credentials, matching rules, validation, and review steps. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

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8. Your Rights and Data Deletion Requests

Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with your EZSTAR customer record. To make a request, email service@taiwanezstar.com and include your name, WhatsApp telephone number, and relevant order number or submission reference. We may request reasonable identity verification before acting. We may retain records that are required for legal, tax, customs, fraud-prevention, dispute, or security purposes.

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9. Children

EZSTAR's services are intended for customers capable of entering into a valid service transaction. We do not knowingly collect personal information from children in violation of applicable law.

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10. Changes to This Policy

We may update this policy when our services, providers, or legal obligations change. The effective date shown above indicates the latest revision.

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11. Contact

Taiwan EZSTAR
Email: service@taiwanezstar.com
Website: https://www.taiwanezstar.com/

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